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FAQs - Frequently Asked Questions

On this page we will endeavour to answer your most frequently asked questions or direct you to the correct Council employee to help with your enquiry.

FAQs by topic

Animals
Cemeteries
Commercial Activites
Community Relations
Community Services
Corporate Management
Council Properties
Customer Service
Development & Building Controls
Disaster Management
Economic Development
Emergency services
Energy Supply & Telecommunications
Environmental Management
Financial Management
Governance
Government Relations
Grants & Subsidies
Information Management
Information Technology
Land Use & Planning
Laws & Enforcement
Legal Services
Parks & Gardens
Personnel
Plant Equiment & Stores
Private Works and Services
Public Health
Rainwater Tanks
Rates & Valuations
Recreation & Cultural Services
Recycling
Risk Management
Roads
Road Safety
Roads, Footpaths & Kerb and Guttering
Roads - Road Closures
Rural Addressing
Saleyards
Sewerage & Drainage
Skate Parks
Street Trees
Tenders
Traffic & Transport
Waste Management
Waste Management - Landfill
Water
Water Supply
Other
Animals
When am I required to register my cat or dog?

Cemeteries
Can council help me to locate deceased relatives and friends who were buried in Upper Hunter Shire Council?
How do I go about reserving a plot?
How do I reserve a Niche wall space for future use?
How much does it cost?
Is a list of Plots for purchase and maps available?
What Cemeteries does Upper Hunter Shire Council control?
What cemeteries have Niche Walls?
Where can I go to obtain more information on Cemeteries?

Commercial Activites
no items listed
Community Relations
no items listed
Community Services
no items listed
Corporate Management
no items listed
Council Properties
Where can I find public amenities?

Customer Service
no items listed
Development & Building Controls
When do I need Council approval for the installation of a swimming pool?
When is an owner builder permit required?

Disaster Management
Does Council have a plan if there is a disaster?
What organizations are represented on the Upper Hunter Shire Council local emergency management committee?

Economic Development
no items listed
Emergency services
Do I need a permit to light a Fire?
Who do I contact in an emergency?

Energy Supply & Telecommunications
no items listed
Environmental Management
no items listed
Financial Management
no items listed
Governance
no items listed
Government Relations
no items listed
Grants & Subsidies
no items listed
Information Management
no items listed
Information Technology
no items listed
Land Use & Planning
no items listed
Laws & Enforcement
no items listed
Legal Services
no items listed
Parks & Gardens
Can I still use a park if it is not a bookable park?
Is there a booking fee?
What is the procedure for booking a park?
What parks are avalible for hire?
What types of activities require a booking?
Where can I go to obtain more information on park bookings?

Personnel
no items listed
Plant Equiment & Stores
no items listed
Private Works and Services
Can Council carry out work for residents, companies or developers?

Public Health
no items listed
Rainwater Tanks
Am I allowed to install a rainwater tank for my house?
Does BASIX require the installation of a rainwater tank?
Does Council’s Development Control Plan no.1 require the installation of a rainwater tank?
Is there a subsidy available for installing rainwater tanks?
Is water from tanks safe for drinking?
What other precautions should I take when installing a rainwater tank?
What size rainwater tank do I need?
Where can I get technical advice about rainwater tanks?

Rates & Valuations
Can my Rates be deducted from my bank account?
How do I read my water meter?
When are my rates due?
Where can I pay my Rates?

Recreation & Cultural Services
no items listed
Recycling
How do I arrange a new or additional kerbside recycling service?
If I move premises, can I take my recycling bin with me?
My recycling bin has been stolen, what can I do?
What can I do if my recycling bin has been damaged?
What materials can I put in my recycling bin?
When I do put my recycling bin out for collection?
Where can I go to obtain information on recycling?

Risk Management
no items listed
Roads
How do I obtain permission for a temporary road closure?
How do I obtain permission to erect temporary advertising signs and/or banners?
How do I request Council to undertake Fire Hazard Control in public reserves?
How do I request Council to undertake maintenance to roads, drains, public reserves, sporting ovals, buildings, bus seat
How do I request improvements to road safety and pedestrian safety in my street/area?
How long does it take fix a pothole?
What do I do if a street light is damaged or not working?
What if there is an emergency outside of Council’s normal hours?
Where can I go to obtain more information on roads?

Road Safety
How can we reduce speeding traffic in our street?

Roads, Footpaths & Kerb and Guttering
Do I have to contribute to the cost of footpaving or kerb and guttering at this time?
How do I request kerb and guttering for my street?
I am a contractor and I need to open a road or footpath. What arrangements do I need to make?
I am aware that my property is subject to road widening. What is the extent of the road widening?
I wish to install or upgrade the driveway to my property. What should I do?
What can Council do about flooding on my property?
What if I can’t afford to contribute to the cost of footpaving or kerb and guttering at this time?
Where can I go to obtain more information on roads, footpaths and kerb and guttering?
Why does Council construct footpaving or kerb and guttering in front of my property if I haven’t requested it?

Roads - Road Closures
Are laneways and public pathways road reserve?
Can I purchase a section of road reserve?
How do I lodge a road closure application?
How much does a road closure application cost?
Where can I go to obtain further information about Road closures?

Rural Addressing
How does the rural addressing program work?
How do I obtain a rural address plate:
What is rural addressing?
Who will be affected by rural addressing?

Saleyards
Can you tell me about the Scone Saleyards?

Sewerage & Drainage
How do I get an approval?
What do I need to do if I want to install, alter or operate a system of sewerage management?
What is storm water Pollution?
Where can I go to obtain more information on sewerage management systems?

Skate Parks
Skating- Fad or Fact?
What are the Skate Park Codes of Conduct?
What do you do if you wish to report an issue not related to maintenance of the Skate facility?
What to do if you wish to report a maintenance problem at a skate facility.
Why build skate parks?

Street Trees
Can I plant a street tree?
Is Council responsible for pruning street trees?
What do I do if I have a problem with a street tree?
What types of trees are recommended for street tree planting?
Where can I go to obtain more information on street trees?

Tenders
Where and when can I submit a tender?
Where are tenders advertised?
Where can I go to obtain more information regarding tenders?
Where can I obtain tender specifications?

Traffic & Transport
no items listed
Waste Management
Does Council sell worm farms
Do you have information on waste?
How do I arrange for a new or an additional garbage service?
How much can I put out for bulk waste collection?
How must I prepare my green waste for collection?
How often does Council hold a bulk waste collection?
If I move house can I take my bin with me?
I have left my bulk waste on the kerbside but it hasn't been collected yet. What should do?
What are the opening hours of the Garbage Tip?
What can I put in my garbage bin?
What materials cannot be put in my garbage bin?
What should I do if my garbage bin did not get collected?
What types of bulk waste can be put out for collection?
What types of metal goods and steel products can be put out for bulk waste collection?
When do I have to place my bulk household waste on the kerb?
When should I put my garbage bin out for collection?
When will my bulk waste collection take place?
Where can I go to obtain more information regarding waste collection?

Waste Management - Landfill
Does the landfill site have a recycling centre?
How much will it cost to take my waste to the Landfill site?
What are the operating hours?
What types of waste can be disposed of at Upper Hunter Shire Council's landfill centres?
What types of waste cannot be disposed of at Upper Hunter Shire Council's landfill site?
Where can i go to obtian more information on landfill?
Where is Council’s Landfill Site?

Water
no items listed
Water Supply
Why is my water consumption so high?

Other
no items listed

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